Food and Beverage Service

"Required reading for every waiter, waitress, or maitre d'hotel .clearly written, and easy to follow ." --Manfred F. KettererHospitality Management Instructor The Culinary Institute of AmericaWiley Professional Restaurateur Guides Food and Beverage ServiceCustomer service is the key to a restaurants success and the mostimportant factor in establishing your reputation. The first in aseries of service guides, Food and Beverage Service offersessential information on all aspects of food and beverage servicefor restaurant managers, owners, and personnel. Written by two oftoday's top experts, the guide explains:
* The responsibilities and procedures of typicalpositions--captains, servers, and bussers
* The basics of food and beverage service--how to set the table, explain the menu, sell specials, take an order and pass it to thekitchen/bar, and more
* A wide range of professional serving techniques and servicestyles--including American, French, Russian, butler, and cafeteria