It's All about Service: How to Lead Your People to Care for Your Customers

Practical strategies for better customer service based on theprinciples
of servant-leadership
Individuals in the workforce and the clients they serve are thefundamental building blocks of every company in America. Executivestalk about customer service
but their employees are the ones whomake it happen (or not). Author Ray Pelletier reveals the vitalimportance of a happy workforce in creating a happy client. Bycaring for employees, managers create an environment in whichemployees can care for customers. This book shows senior leaders, managers, and supervisors how to develop a managerial style thatcombines teamwork, trust, listening, forethought, and ethics tonurture a happy workforce and improve customer service. Built onthe foundations of the servant-leadership model, the book offerseffective, easy-to-implement strategies to develop these vitalmanagerial skills. It's All About Service reveals that leaders whocare for their people create businesses that care for theirclients-and gain an edge over the competition.