Making Knowledge Management Clickable: Knowledge Management Systems Strategy, Design, and Implementation

1. Knowledge Management Primer.- Part I: Knowledge Management Transformation Strategy and Planning.- 2. Assessing Your Organization's KM Strengths and Weaknesses (Current State).- 3. Understanding Your Organization's Future KM Needs (Target State).- 4. Creating the Target State Vision.- 5. Getting from Here to There (KM Transformation Roadmap).- Part II: Understanding KM Systems.- 6. Content Management Solutions.- 7. Collaboration Suites.- 8. Learning Management Systems.- 9. Enterprise Search.- 10. Taxonomy Management.- 11. Data Catalogs and Governance Tools.- 12. Text Analytics Tools.- 13. Graph Databases.- 14. KM as a Foundation for Enterprise Artificial Intelligence.- 15. Integration Patterns for KM Systems.- Part III: Running a KM Systems Project.- 16. Project Phases.- 17. Common KMS Project Challenges and Mistakes.- 18. Foundational Design Elements.- 19. Content.- 20. Operations and Iterative Improvements.- 21. Envisioning Success: Putting KM Solutions and Outcomes Together.