Action-Based Quality Management

Name: Action-Based Quality Management
Brand: Springer International Publishing AG
SKU: 9783319360065
Price: 38497 HUF
Availability: InStock

Strategy and Tools for Continuous Improvement

Szerző: Marta Peris-Ortiz, José Álvarez-García

Nyelv:

Kötés: Puha kötésű

Kiadó: Springer International Publishing AG

Elérhetőség: Beszállítói készleten

Küldés 5-8 napon belül

38 497 Ft

Featuring case studies from the industrial and tourism sectors, this book provides an interdisciplin...

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Szerző

Marta Peris-Ortiz, José Álvarez-García

Nyelv

Angol

Kötés

Könyv - Puha kötésű

Kiadva

2016

oldal

196

EAN

9783319360065

ISBN

331936006X

Enbook ID

13633559

Kiadó

Springer International Publishing AG

Súly

3226

Méretek

155 x 235 x 12

Teljes leírás

Featuring case studies from the industrial and tourism sectors, this book provides an interdisciplinary perspective on the effect of total quality management on business and innovation strategies. The principles of Total Quality Management (TQM) have been widely researched and analyzed as an essential tool for businesses to compete in a globalized economy. This book presents the latest research on the applications of TQM across different functions such as customer service, human resources management and cost control. It demonstrates how the utilization of TQM tools, such as the SERVQUAL model, Eco-Management and Audit Scheme (EMAS), High Involvement Practices (HIWP) and the EFQM excellence model, impacts a firm's performance, enhances productivity and innovation and reduces cost, thereby allowing them to compete more effectively in the global market. Building on the extensive literature on the relationship between TQM and business performance, the authors argue that quality acts as a powerful competitive tool that companies should embrace in their corporate strategy. By promoting activities that result in greater efficiency, improved control and management of the organization (internal quality), firms can achieve significant improvement in customer satisfaction, employee satisfaction, social impact and business results (external quality) and exceed expectations in these areas.§

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Action-Based Quality Management

Strategy and Tools for Continuous Improvement

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