investigation of service quality in upscale hotels using the critical incident technique

Name: investigation of service quality in upscale hotels using the critical incident technique
Brand: Grin Publishing
SKU: 9783640844388
Price: 6582 HUF
Availability: InStock

Szerző: William Gemkow

Nyelv:

Kötés: Puha kötésű

Kiadó: Grin Publishing

Elérhetőség: Beszállítói készleten

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Research Paper from the year 2010 in the subject Business economics - Business Management, Corporate...

Információk a könyvről

Szerző

William Gemkow

Nyelv

Angol

Kötés

Könyv - Puha kötésű

Kiadva

2011

oldal

EAN

9783640844388

ISBN

3640844386

Enbook ID

01642380

Kiadó

Grin Publishing

Súly

Méretek

148 x 210 x 3

Teljes leírás

Research Paper from the year 2010 in the subject Business economics - Business Management, Corporate Governance, printed single-sided, grade: A, University of Brighton (School of Service Management), course: International Hospitality Management, language: English, abstract: During the last years, quality has become crucial factor in the hospitality industry as customers become more demanding and evaluate the received services more critically. §This research papers aims to identify and examine issues of service quality received in upscale hotels using the critical incident technique.§The academic literature, including books, journals and other sources will be critically evaluated with interest to service quality and service failures. The findings are drawn from a survey conducted among students and lecturers.§The results show a range of satisfiers and dissatisfiers relating the service delivery in an upscale hotel. Lastly, conclusion and recommendations for future research are given.

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investigation of service quality in upscale hotels using the critical incident technique

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