Könyv BRIDGES to the Customer's Heart Paul Uduk

BRIDGES to the Customer's Heart

Commonsense Uncontested Strategies to Guarantee Your Customer's Satisfaction: Outsell, Outsmart and Outcompete the Competition by Doing the Simple Things They Won't Do

Szerző: Paul Uduk
Nyelv: Angol
Kötés: Puha kötésű
Elérhetőség: Beszállítói készleten
Küldés 10-18 napon belül
6 021 Ft
Bridges to the Customer's Heart successfully captures the essence of what it takes to be customer-ce...

Információk a könyvről

Szerző
Nyelv
Angol
Kötés
Könyv - Puha kötésű
Kiadva
2011
oldal
252
EAN
9781426965463
ISBN
9781426965463
Enbook ID
08455416
Súly
576
Méretek
210 x 280 x 13

Teljes leírás

Bridges to the Customer's Heart successfully captures the essence of what it takes to be customer-centric. The to-do-list approach reduces complex concepts to ideas that you can use right on a Monday morning to deliver superior service to the customer in whatever business situation you find yourself. After reading every Bridge you feel like jumping right into the service arena as a genuine apostle of service excellence to do whatever it takes to satisfy the customer. Bridges speaks directly to senior management, frontline people, and the owner manager alike, challenging orthodoxy, business as usual, and mediocrity wherever they raise their ugly heads.

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