Capacity Management Practices and Customer Satisfaction

Name: Capacity Management Practices and Customer Satisfaction
Brand: LAP LAMBERT Academic Publishing
SKU: 9786205508565
Price: 14760 HUF
Availability: InStock

Szerző: Kenneth A. Sangalang

Nyelv:

Kötés: Puha kötésű

Kiadó: LAP LAMBERT Academic Publishing

Elérhetőség: Beszállítói készleten

Küldés 8-11 napon belül

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Firm`s capacity management practices has a substantial influence on customer satisfaction especially...

Információk a könyvről

Szerző

Kenneth A. Sangalang

Nyelv

Angol

Kötés

Könyv - Puha kötésű

Kiadva

2022

oldal

EAN

9786205508565

ISBN

6205508567

Enbook ID

42053143

Kiadó

LAP LAMBERT Academic Publishing

Súly

107

Méretek

150 x 220 x 4

Teljes leírás

Firm`s capacity management practices has a substantial influence on customer satisfaction especially across industries engaged in merchandising businesses. This study was conducted to measure the extent of capacity management practices considering workforce performance, tool capacity management and inventory management, additionally, the extent of customer satisfaction considering the factors customer compliments and customer expectations, with the used of survey results mean. The study also determined the relationship of capacity management practices and customer satisfaction of shopping centers in the province of Sultan Kudarat using Pearson correlation. Among the 24 respondents obtained, the study revealed that workforce performance, tool capacity management and inventory management are often observed in the shopping centers. At the same time, 1000 customers strongly agreed that their compliments and expectations based on their shopping experience are achieved by the shopping centers. Meanwhile, the Pearson correlation revealed that capacity management practices have low positive relationship with customer satisfaction.

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Capacity Management Practices and Customer Satisfaction

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