Chocolates on the Pillow Aren't Enough

Reinventing The Customer Experience

Szerző: Tisch

Nyelv:

Kötés: Puha kötésű

Kiadó: John Wiley & Sons Inc

Elérhetőség: Beszállítói készleten

Küldés 10-16 napon belül

4 700 Ft

Praise for Chocolates on the Pillow Aren't Enough "Jonathan recognizes that in today's Internet-fed,...

Információk a könyvről

Szerző

Tisch

Nyelv

Angol

Kötés

Könyv - Puha kötésű

Kiadva

2009

oldal

272

EAN

9780470404638

ISBN

0470404639

Enbook ID

04883268

Kiadó

John Wiley & Sons Inc

Súly

418

Méretek

145 x 221 x 19

Teljes leírás

Praise for Chocolates on the Pillow Aren't Enough "Jonathan recognizes that in today's Internet-fed, savvy-consumer world, it is the people-to-people connections, regardless of price point, that differentiate a customer's experience. Gimmicks come and go, but without sincere and caring people delivering the overall experience, from start to finish, well, it's true--chocolates on the pillow are not enough. A great read!" -David Neeleman, founder and CEO, JetBlue Airways Corporation "If you don't work for your customer, you're not doing your job. Who better to turn to for lessons in great customer experiences than Jonathan Tisch? He has long been one of the most respected leaders in travel and hospitality, and when it comes to treating all customers like guests, to put it simply, he gets it. And then some." -Millard S. Drexler, Chairman and CEO, J. Crew Group "What brings customers back to my restaurants? Why do viewers watch my TV show? It's more than Bam! It's delivering a kicked-up customer experience. Tisch is the guy who knows how to do this best. His book gives the inside scoop on how to excite your customers and bring 'em back for more." -Emeril Lagasse "Attention to detail, passion, and dedication are a few of the things that made me successful as an athlete. Jonathan knows that by doing the same in business, you maximize the customer's experience and outscore the competition." -Tiki Barber

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Chocolates on the Pillow Aren't Enough

Reinventing The Customer Experience

Információk a könyvről

Teljes leírás

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Azok a vásárlók, akik ezt a könyvet megvásárolták, a következőket is megvásárolták