Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns

Name: Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns
Brand: McGraw-Hill Education - Europe
SKU: 9780071769969
Price: 8732 HUF
Availability: InStock

Szerző: Ben Benjamin

Nyelv:

Kötés: Puha kötésű

Kiadó: McGraw-Hill Education - Europe

Elérhetőség: Beszállítói készleten

Küldés 9-13 napon belül

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One of the New York Post 's Top 10 Best Career Books of 2012§§Repair communication breakdowns on the...

Információk a könyvről

Szerző

Ben Benjamin

Nyelv

Angol

Kötés

Könyv - Puha kötésű

Kiadva

2012

oldal

256

EAN

9780071769969

ISBN

007176996X

Enbook ID

04452271

Kiadó

McGraw-Hill Education - Europe

Súly

380

Méretek

228 x 151 x 16

Teljes leírás

One of the New York Post 's Top 10 Best Career Books of 2012§§Repair communication breakdowns on the spot and drive positive results in every conversation §§Failed conversations can take a heavy toll on our professional and personal lives, threatening to damage relationships, erode trust, and make it impossible to resolve conflicts, reach decisions, or achieve mutual understanding.§§Conversation Transformation gives you practical guidelines for managing the six most common (and aggravating) conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. Each skill-building chapter guides you through a three-step process for replacing unconstructive habits with more effective responses:§§AWARENESS§Learn to recognize an ineffective communication pattern the instant it occurs§§ACTION§Use specific new strategies to turn the conversation in a better direction§§PRACTICE§Engage in repeated, structured practice to turn those actions into new habits§§Praise for Conversation Transformation :§§"Devastatingly insightful . . . provides the practical coaching you need to change old habits and transform your interactions."§-SHEILA HEEN and DOUGLAS STONE, bestselling authors of Difficult Conversations §§"An invaluable resource . . . filled with simple tools and fixes to improve communication skills, exactly the skills that can make us all more effective in politics, business, and life."§-SENATOR JOHN F. KERRY§§"Practical, inspiring, and powerful. You will never look at your conversations the same way again."§-SUZANNE BATES, bestselling author of Speak Like a CEO and Discover Your CEO Brand §

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Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns

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