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Könyv Creating an Informed Customer Service Model Jennie Deneka

Creating an Informed Customer Service Model

Using Action Research

Szerző: Jennie Deneka
Nyelv: Angol
Kötés: Puha kötésű
Kiadó: VDM Verlag Dr. Mueller E.K.
Elérhetőség: Beszállítói készleten
Küldés 14-21 napon belül
19 492 Ft
Any service industy is a challenging enough environment without having to second guess the needs of...

Információk a könyvről

Szerző
Jennie Deneka
Nyelv
Angol
Kötés
Könyv - Puha kötésű
Kiadva
2008
oldal
104
EAN
9783639014266
ISBN
363901426X
Enbook ID
06811424
Kiadó
VDM Verlag Dr. Mueller E.K.
Súly
150
Méretek
152 x 229 x 6

Teljes leírás

Any service industy is a challenging enough environment without having to second guess the needs of your customers. §Meeting customer service needs of the consumer in healthcare has become one of the greatest challenges for that industry. No longer is healthcare a place where the healthcare professionals knows what is best. Whether consumer, client or customers all come equipped with increased knowledge, more questions and a need to participate in decision making and all that it may encompasses. § What if you could build the ideal customer service model for your organization, based on the feedback from past consumers? Using Action Research,"Creating an Informed Customer Service Model" leads you through one organizations process for the devlopment of a framework for a new customer service model, further organization development and a clearer vision for leadership and employee development to better meet the needs of their customers.§[email protected]

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