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Könyv Customer Experience Manual, The Alan Pennington

Customer Experience Manual, The

How to design, measure and improve customer experience in your business

Szerző: Alan Pennington
Nyelv: Angol
Kötés: Puha kötésű
Kiadó: PEARSON Education Limited
Elérhetőség: Beszállítói készleten
Küldés 3-5 napon belül
6 861 Ft
Customer Experience (CE) is becoming seen as a key component of business strategy, yet knowing the p...

Információk a könyvről

Szerző
Alan Pennington
Nyelv
Angol
Kötés
Könyv - Puha kötésű
Kiadva
2016
oldal
232
EAN
9781292148465
ISBN
9781292148465
Enbook ID
10018159
Kiadó
PEARSON Education Limited
Súly
362
Méretek
158 x 234 x 13

Teljes leírás

Customer Experience (CE) is becoming seen as a key component of business strategy, yet knowing the practical steps of what to do can be tricky. The Customer Experience Book helps you understand where you are now, what to do, and how to improve for your business. From Customer Journey Mapping to using Big Data, this is the ultimate Customer Experience manual for businesses, whatever the size of your company. Split into two parts, you'll discover: - Why customer experience is so important in business - and how it applies to you - How to use customer experience tools in your business - step by step guides on how to use CX metrics and how to learn from them Alongside the theory and practical how-to guidance, there will be a range of examples of 'thinking differently' about everyday situations to engage the reader. Plus, with case studies from International Companies, readers will discover not only what works well but also the hard lessons they have learned. The Customer Experience Book shows you how to understand, measure and improve customer experience in your business, whatever your level.

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