Menu
Rendelés állapotának ellenőrzése
Kapcsolat
Könyv Customer Experience Manual, The Alan Pennington

Customer Experience Manual, The

How to design, measure and improve customer experience in your business

Szerző: Alan Pennington
Nyelv: Angol
Kötés: Puha kötésű
Kiadó: PEARSON Education Limited
Elérhetőség: Beszállítói készleten
Küldés 3-5 napon belül
6 749 Ft
Customer Experience (CE) is becoming seen as a key component of business strategy, yet knowing the p...

Információk a könyvről

Szerző
Alan Pennington
Nyelv
Angol
Kötés
Könyv - Puha kötésű
Kiadva
2016
oldal
232
EAN
9781292148465
ISBN
9781292148465
Enbook ID
10018159
Kiadó
PEARSON Education Limited
Súly
362
Méretek
158 x 234 x 13

Teljes leírás

Customer Experience (CE) is becoming seen as a key component of business strategy, yet knowing the practical steps of what to do can be tricky. The Customer Experience Book helps you understand where you are now, what to do, and how to improve for your business. From Customer Journey Mapping to using Big Data, this is the ultimate Customer Experience manual for businesses, whatever the size of your company. Split into two parts, you'll discover: - Why customer experience is so important in business - and how it applies to you - How to use customer experience tools in your business - step by step guides on how to use CX metrics and how to learn from them Alongside the theory and practical how-to guidance, there will be a range of examples of 'thinking differently' about everyday situations to engage the reader. Plus, with case studies from International Companies, readers will discover not only what works well but also the hard lessons they have learned. The Customer Experience Book shows you how to understand, measure and improve customer experience in your business, whatever your level.

Érdekelheti

Outside In

Harley Manning
8 202 Ft

Managing Customer Experience and Relationships: A Strategic Framework, Fourth Edition

Don Peppers
32 600 Ft

Measuring Customer Experience

Philipp Klaus
19 958 Ft

Leading the Customer Experience

Brad Cleveland
17 461 Ft

Mapping Experiences

James Kalbach
15 535 Ft

How Not To F*ck Up A CRM System

Customer Experience 5

Andrew Priestley
5 876 Ft

The Customer of the Future

Blake Morgan
6 834 Ft

This Is Service Design Thinking

Marc Stickdorn
11 540 Ft

Art of Client Service - The Classic Guide, Updated for Today's Marketers and Advertisers 3e

Robert Solomon
9 457 Ft

Creating a Lean Culture

David Mann
25 878 Ft

Customer Experience Innovation

Robert Dew
18 019 Ft

Customer Success - How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

Dan Steinman
9 344 Ft

Customer Experience Design Book

Rajat Chawla
16 862 Ft

Essential Calculus Skills Practice Workbook with Full Solutions

Chris McMullen
4 863 Ft

This is Service Design Thinking. Basics - Tools - Cases

Mark Stickdorn
11 671 Ft

Customer Experience

JAMES SELIGMAN
7 576 Ft

Customer Experience

Colin Shaw
20 713 Ft

Power of Customer Experience

Martin Newman
14 896 Ft

Customer Experience Management: How to Design, Integrate, Measure and Lead

Nihat Tavsan
9 988 Ft

Effortless Experience

Matthew Dixon
6 663 Ft

This is Service Design Doing

Adam Lawrence
16 493 Ft

Customer Relationship Management (CRM)

Samit Chakravorti
19 148 Ft

Auto Brand

Anders Parment
14 896 Ft

Azok a vásárlók, akik ezt a könyvet megvásárolták, a következőket is megvásárolták

Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service

John Goodman
7 549 Ft

Customer Data Platforms

Christopher B. O'Hara
7 392 Ft

Ten Principles Behind Great Customer Experiences, The

Watkinson Matthew
9 147 Ft

Universal Principles of Design

William Lidwell
16 309 Ft

Marketing 4.0

Philip Kotler
7 635 Ft

Customer Relationship Management

50minutes
5 120 Ft

Experience Economy, With a New Preface by the Authors

B. Joseph Pine Ii
10 186 Ft

The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists

Shep Hyken
5 993 Ft

Experience Design for Customer Service: How To Go From Mediocre To Great!

Mark Stanley Pmp
5 520 Ft

Customer Understanding: Three Ways to Put the "Customer" in Customer Experience (and at the Heart of Your Business)

Annette Franz
10 586 Ft

Next Generation Customer Experience

Vineetha Raveendran
6 861 Ft

Lonely Planet Cyprus

Lonely Planet
5 507 Ft

The Customer Mindset: Thinking Like Your Customer To Create Remarkable Results

Joe DeRosa
3 851 Ft

Content Marketing: How to Build a Great Brand and Gain High Loyalty Customer

Justin Gibbs
5 678 Ft

Winning at Social Customer Care

Dan Gingiss
3 194 Ft

Getting the Most Out of Your Crm: 25 Tips to Increase Adoption, Maximize Value and Increase Profits from Your Customer Relationship Management System

Ww Chee
2 839 Ft

Customer Centricity

Peter Fader
5 435 Ft

What Your Customer Wants and Can't Tell You

Melina Palmer
5 705 Ft

Customer Rules

Lee Cockerell
6 933 Ft

The X in CX

Sunny Bindra
4 580 Ft

The Customer Experience Dictionary: Everything You Ever Wanted To Know About CX

Ben Phillips
5 205 Ft

How to Get to Know your Customer

Katie Tucker
4 036 Ft

Nudge

Richard H. Thaler
4 724 Ft

Think Human: The Customer Experience Revolution in the Digital Age

Olivier Duha
12 683 Ft