Customer Satisfaction Towards Technology

Name: Customer Satisfaction Towards Technology
Brand: VDM Verlag
SKU: 9783639334272
Price: 16970 HUF
Availability: InStock

Szerző: Kausar Khawaja

Nyelv:

Kötés: Puha kötésű

Kiadó: VDM Verlag

Elérhetőség: Kiadói készleten rendelésre

Küldés 17-27 napon belül

16 970 Ft

In Pakistan a tremendous rise in the usage of ATM has been seen. This could be because of more ATMs...

Információk a könyvről

Szerző

Kausar Khawaja

Nyelv

Angol

Kötés

Könyv - Puha kötésű

Kiadva

2011

oldal

EAN

9783639334272

ISBN

3639334272

Enbook ID

06840099

Kiadó

VDM Verlag

Súly

113

Méretek

152 x 229 x 4

Teljes leírás

In Pakistan a tremendous rise in the usage of ATM has been seen. This could be because of more ATMs installed in near by vicinity and the interconnectivity of all banks also facilitates customers to withdraw cash from ATMs of other banks. Present study was conducted in which Quantitative data was collected through Questionnaires and interviews from Telecom sector, Entrepreneurs and Universities. Qualitative data was collected through past literature and bank reports. Review of the literature and 80% respondents suggested that only Factors: Benefit and Relationship have a positive impact on customer satisfaction. It was also investigated that customers of different age groups, Education level and Occupation view technology differently,according to their usage and need. Current research proposes a conceptual model that can be used by the organizations for exploring the customer satisfaction towards technology.

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Customer Satisfaction Towards Technology

Információk a könyvről

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