Customer Service Is Just Foreplay

The Modern Customer Experience Will Seperate You From Your Competiition

Szerző: Jason D. Cass, Brian Appleton, Elyssa Shapiro

Nyelv:

Kötés: Kemény kötésű

Kiadó: Cappleton, LLC

Elérhetőség: Beszállítói készleten

Küldés 14-21 napon belül

10 804 Ft

Business as usual gets a new life in Customer Service is Just Foreplay. This information-packed gui...

Információk a könyvről

Szerző

Jason D. Cass, Brian Appleton, Elyssa Shapiro

Nyelv

Angol

Kötés

Könyv - Kemény kötésű

Kiadva

2015

oldal

148

EAN

9780996222709

ISBN

0996222707

Enbook ID

11620650

Kiadó

Cappleton, LLC

Súly

441

Méretek

152 x 229 x 14

Teljes leírás

Business as usual gets a new life in Customer Service is Just Foreplay. This information-packed guide is filled with relevant modern practices and principles that can be applied to any agent or agency in the insurance industry. Client interactions have made a major shift over the past decade. Merely providing good customer service has been surpassed by digital tools and strategies that make up a great customer experience. Mobile apps, online chat and payment systems as well as 24/7 accessibility aren't just "extras" anymore. Agents are charged with evaluating and changing out-of-date business models to keep pace with online competitors. Jason Cass, owner of JDC Insurance Group, is a thought leader, speaker, agency owner and champion for the independent insurance industry. As an entrepreneur, Jason has first-hand experience building a profitable agency that can be run both virtually and digitally.

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Customer Service Is Just Foreplay

The Modern Customer Experience Will Seperate You From Your Competiition

Információk a könyvről

Teljes leírás

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