Könyv Customer Value Generation in Banking Stefanie Auge-Dickhut

Customer Value Generation in Banking

The Zurich Model of Customer-Centricity

Nyelv: Angol
Kötés: Puha kötésű
Elérhetőség: Beszállítói készleten alacsony példányszámban
Küldés 11-15 napon belül
20 440 Ft
The banking sector is undergoing a process of fundamental transformation - mainly due to the challen...

Információk a könyvről

Nyelv
Angol
Kötés
Könyv - Puha kötésű
Kiadva
2016
oldal
217
EAN
9783319368795
ISBN
3319368796
Enbook ID
15194014
Súly
342
Méretek
232 x 155 x 16

Teljes leírás

The banking sector is undergoing a process of fundamental transformation - mainly due to the challenges of digitalization, insistent customers, regulation and a volatile economic environment. This book provides an in-depth understanding of the underlying logic of 21st century's banking environment and helps to develop a roadmap for the successful transformation of contemporary business models. The authors introduce the 'Zurich model for a customer-centric banking architecture enabling the reader to develop a sustainable business model which copes with the challenges of this information age. They identify customer behavior traps in such an environment; introduce adequate strategic instruments and cornerstones for providing added value through financial services, and provide core factors for conducting a successful transformation process.

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