Designing the Customer-Centric Organization - A Guide to Strategy, Structure and Process

Name: Designing the Customer-Centric Organization - A Guide to Strategy, Structure and Process
Brand: John Wiley & Sons Inc
SKU: 9780787979195
Price: 19878 HUF
Availability: InStock

Szerző: Jay R. Galbraith

Nyelv:

Kötés: Kemény kötésű

Kiadó: John Wiley & Sons Inc

Elérhetőség: Beszállítói készleten

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"Designing the Customer-Centric Organization" offers today's business leaders a comprehensive custom...

Információk a könyvről

Szerző

Jay R. Galbraith

Nyelv

Angol

Kötés

Könyv - Kemény kötésű

Kiadva

2005

oldal

208

EAN

9780787979195

ISBN

0787979198

Enbook ID

04921056

Kiadó

John Wiley & Sons Inc

Súly

394

Méretek

160 x 231 x 23

Teljes leírás

"Designing the Customer-Centric Organization" offers today's business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. Written by Jay Galbraith (the foremost expert in the field of organizational design), this important book includes a tool that will help determine how customer-centric an organization is- light-level, medium-level, complete-level, or high-level- and it shows how to ascertain the appropriate level for a particular institution. Once the groundwork has been established, the author offers guidance for the process of implementing a customer-centric system throughout an organization. "Designing the Customer-Centric Organization" includes vital information about structure, management processes, reward and management systems, and people practices.

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