Angol
This book discusses the conceptualizing and implementing e-CRM strategies in service sector like High Performance Computing facilities. As HPC and supercomputer facilities have major three aspects like Computer Systems, Application Software and Skilled professionals. The first three chapters discussed the overview of Higher education and technical education in India, Role of Information and Communication Technology in Higher education. Customer Relationship Management, its relationship management, concepts. The electronic Customer Relation Management, key features, components of e-CRM, differences between CRM and e-CRM and High Performance Computing Facility, evolution of HPC, centers in INDIA with details of hardware and software products, usage of HPC. The literature provided the good amount of information pertaining to financial, conceptual and theoretical aspects of High Performance Computing and e-CRM and interaction of both. The subsequent chapters discussed the research methodology and the results.
