Measuring & Managing Customer Satisfaction In Non-star Accommodations

Name: Measuring & Managing Customer Satisfaction In Non-star Accommodations
Brand: LAP Lambert Academic Publishing
SKU: 9783659121227
Price: 28146 HUF
Availability: InStock

A Case Study Of Jodhpur (India)

Szerző: Ashish Mathur

Nyelv:

Kötés: Puha kötésű

Kiadó: LAP Lambert Academic Publishing

Elérhetőség: Kiadói készleten rendelésre

Küldés 17-27 napon belül

28 146 Ft

The five and other star category hotels are generally owned by prominent business houses and managed...

Információk a könyvről

Szerző

Ashish Mathur

Nyelv

Angol

Kötés

Könyv - Puha kötésű

Kiadva

2012

oldal

316

EAN

9783659121227

Enbook ID

07006908

Kiadó

LAP Lambert Academic Publishing

Súly

463

Méretek

152 x 229 x 18

Teljes leírás

The five and other star category hotels are generally owned by prominent business houses and managed professionally. In comparisons to five and other star hotels, the financial capacity of the owners of most of the non-star hotels (including heritage hotels, small hotels, paying guest houses and other guest houses) is limited. It adversely affects their capacity and efforts to offer physical structure and other facilities required by tourists. Most of the service providers and other hired staff in non-star hotels are also not exposed to formal education and professional training. Therefore, these non-star hotels may not be able to gain sufficient satisfaction from their guests. In this context, it will be very significant to identify the level of satisfaction of international as well as domestic customers availing accommodation facilities in non-star accommodation facilities in Jodhpur. Keeping this factual situation in view, this research was carried to concentrate on identifying the level of customer satisfaction of international and domestic tourists availing accommodation facilities in non-star hotels of Jodhpur.

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Measuring & Managing Customer Satisfaction In Non-star Accommodations

A Case Study Of Jodhpur (India)

Információk a könyvről

Teljes leírás

Érdekelheti

Azok a vásárlók, akik ezt a könyvet megvásárolták, a következőket is megvásárolták