Next Available Operator

Managing Human Resources in Indian Business Process Outsourcing Industry

Szerző: Mohan Thite, Bob Russell

Nyelv:

Kötés: Puha kötésű

Kiadó: SAGE Publications India Pvt Ltd

Elérhetőség: Beszállítói készleten

Küldés 14-20 napon belül

9 140 Ft

India, often referred to as the 'electronic housekeeper of the world', is home to the largest number...

Információk a könyvről

Szerző

Mohan Thite, Bob Russell

Nyelv

Angol

Kötés

Könyv - Puha kötésű

Kiadva

2009

oldal

340

EAN

9788178299327

ISBN

8178299321

Enbook ID

05048110

Kiadó

SAGE Publications India Pvt Ltd

Súly

420

Méretek

139 x 215 x 20

Teljes leírás

India, often referred to as the 'electronic housekeeper of the world', is home to the largest number of offshored call centres. This makes it very important to understand how BPO providers in India manage their human resources. The key message from recent empirical studies on Indian call centres/BPO is that human resources are at once the greatest strength and the greatest challenge confronting this new industry. Many of these studies are, however, based more on polemics and managerial rhetoric as opposed to the systematic empirical investigation of the employment relationship. This first-of-its-kind compilation intends to fill this vital gap by advancing evidence-based understandings of the issues, challenges and strategies confronting human resource management (HRM) in the Indian call centre/BPO sector. It features empirical research and conceptual advances, presented by well-known academics, researchers and practitioners from around the world and captures the voices of key stakeholders. Apart from presenting a front-line picture of employment relations and HRM in India, this book also provides the stakeholders' perspectives by focusing on the motives, strategic opportunities and constraints confronting management practitioners, trade unions and employees. The Next Available Operator: Managing Human Resources in Indian Business Process Outsourcing Industry also investigates the similarities and differences between Indian call centres and those located in the United States, United Kingdom, Canada and Australia. This volume is a must read for management practitioners, students and academics who seek a comprehensive understanding of HRM in Indian call centres.

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Next Available Operator

Managing Human Resources in Indian Business Process Outsourcing Industry

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