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Könyv On the Front Line Stephen J. Frenkel

On the Front Line

Organization of Work in the Information Economy

Szerző: Stephen J. Frenkel, Marek Korczynski, Karen A. Shire, May Tam
Nyelv: Angol
Kötés: Puha kötésű
Kiadó: Cornell University Press
Elérhetőség: Beszállítói készleten
Küldés 14-21 napon belül
22 437 Ft
The importance of customer service is widely emphasized in business today. This book offers the firs...

Információk a könyvről

Szerző
Stephen J. Frenkel, Marek Korczynski, Karen A. Shire, May Tam
Nyelv
Angol
Kötés
Könyv - Puha kötésű
Kiadva
1999
oldal
320
EAN
9780801485671
ISBN
0801485673
Enbook ID
04707809
Kiadó
Cornell University Press
Súly
500
Méretek
155 x 235 x 18

Teljes leírás

The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a five-year study of over a thousand employees and eight leading companies in the United States, Australia, and Japan.On the Front Line reveals similarities and differences found in work environments -- such as variance in authority relations and division of labor -- as well as significant contrasts between management approaches used in Japan and those used in the United States and Australia. By examining how work differs among service, sales, and knowledge-based settings, it also shows how bureaucratic, entrepreneurial, and network forms of organization coexist in the informational economy.

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