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Könyv Process Assessment and Improvement Han van Loon

Process Assessment and Improvement

A Practical Guide for Managers, Quality Professionals and Assessors

Szerző: Han van Loon
Nyelv: Angol
Kötés: Kemény kötésű
Kiadó: Springer-Verlag New York Inc.
Elérhetőség: Beszállítói készleten
Küldés 10-13 napon belül
57 295 Ft
"Process Assessment and Improvement: A Practical Guide for Managers, Quality Professionals and Asses...

Információk a könyvről

Szerző
Han van Loon
Nyelv
Angol
Kötés
Könyv - Kemény kötésű
Kiadva
2007
oldal
293
EAN
9780387300443
ISBN
0387300449
Enbook ID
01381585
Kiadó
Springer-Verlag New York Inc.
Súly
640
Méretek
155 x 235 x 21

Teljes leírás

"Process Assessment and Improvement: A Practical Guide for Managers, Quality Professionals and Assessors", 2nd ed. provides a powerful and practical approach to improving organizations through process assessment, combined with people factors such as organizational culture and team-based improvement. Originally published in 2004 as the first practical guide to the emerging ISO/IEC 15504 standard, this second edition presents an updated version of process assessments and includes new risk methods.The book covers three major business reasons for process assessment: setting Target Profiles, Process Capability Determination, and Process Improvement. Also provided are figures on the costs of poor quality and the benefits of improvement for organizations involved in software and IT. The comprehensive improvement programs and agile improvement methodologies presented in the book are grounded in successful practices employed in world class organizations. Useful examples, templates and tools are included.

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