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Könyv Process Management to Quality Improvement - The way to Design, Document, & Re-Engineer Business Systems Gary Born

Process Management to Quality Improvement - The way to Design, Document, & Re-Engineer Business Systems

Szerző: Gary Born
Nyelv: Angol
Kötés: Kemény kötésű
Kiadó: John Wiley & Sons Inc
Elérhetőség: Beszállítói készleten
Küldés 14-20 napon belül
39 295 Ft
Process Management to Quality Improvement is the first book to address both business process design...

Információk a könyvről

Szerző
Gary Born
Nyelv
Angol
Kötés
Könyv - Kemény kötésű
Kiadva
1994
oldal
304
EAN
9780471942832
ISBN
0471942839
Enbook ID
04894717
Kiadó
John Wiley & Sons Inc
Súly
792
Méretek
255 x 191 x 23

Teljes leírás

Process Management to Quality Improvement is the first book to address both business process design and quality management in a single framework. Unlike most books in these fields, it provides practical guidance, where the emphasis is on how to implement the principles effectively and efficiently. This book provides a complete approach to both areas and also links the two. For practitioners of Business Process Re-engineering, it provides step-by-step guidance on how to check for quality in their radically redesigned processes. Quality management professionals can learn how to express their approaches within a process framework. The book provides guidance and summary process charts for three popular management models, the ISO 9000 International Quality Standard, the Malcolm Baldrige National Quality Award and the European Quality Award. This book provides the answer for managers and consultants who need to bridge the gap between finding a systematic approach to quality and the wider needs of the organization. Those needing to write procedures and instructions and to document business processes will find the book invaluable. It also provides a foundation for those studying process modelling, quality management and business re-engineering.

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