Quality Management in Public Administration

Name: Quality Management in Public Administration
Brand: VDM Verlag Dr. Müller
SKU: 9783639160451
Price: 21112 HUF
Availability: InStock

Quality at the point of citizen contact - by the example of Austria and Italy

Szerző: Verena Michalitsch

Nyelv:

Kötés: Puha kötésű

Kiadó: VDM Verlag Dr. Müller

Elérhetőség: Kiadói készleten rendelésre

Küldés 17-27 napon belül

21 112 Ft

The public administration''s field of functions has §developed in the course of time. Whereas the st...

Információk a könyvről

Szerző

Verena Michalitsch

Nyelv

Angol

Kötés

Könyv - Puha kötésű

Kiadva

2009

oldal

124

EAN

9783639160451

Enbook ID

06824483

Kiadó

VDM Verlag Dr. Müller

Súly

201

Méretek

150 x 7 x 7

Teljes leírás

The public administration''s field of functions has §developed in the course of time. Whereas the state §originally exercised the sovereign rights of a §country only, today it increasingly acts as a §service provider that seeks to please its customers. §Therefore service quality management has become §necessary in the public sector. Management theories §from the private sector essentially influence the §quality management techniques that are applied. §However, they have to be adapted to the special §conditions in public service provision.§This book attempts to give answers to the following §five questions:§How can public service quality be defined?§How can a standardised level of quality in public §services be guaranteed?§How can a public administraton''s citizen contacts be §categorised?§How can quality standards ideally be determined to §guarantee a homogenous quality of interaction §between the public administration and the citizens?§What measures are already taken in Austria and Italy?§The focus of interest is on the national and EU §level, although positive examples from local §administrative entities serve for demonstration.

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Quality Management in Public Administration

Quality at the point of citizen contact - by the example of Austria and Italy

Információk a könyvről

Teljes leírás

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Azok a vásárlók, akik ezt a könyvet megvásárolták, a következőket is megvásárolták