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Könyv Service Excellence in Tourism and Hospitality K. Thirumaran

Service Excellence in Tourism and Hospitality

Insights from Asia

Szerző: K. Thirumaran, Dirk Klimkeit, Chun Meng Tang
Nyelv: Angol
Kötés: Puha kötésű
Kiadó: Springer Nature Switzerland AG
Elérhetőség: Beszállítói készleten
Küldés 10-18 napon belül
54 736 Ft
Service operations management in the tourism and hospitality industry requires a high level of coord...

Információk a könyvről

Szerző
K. Thirumaran, Dirk Klimkeit, Chun Meng Tang
Nyelv
Angol
Kötés
Könyv - Puha kötésű
Kiadva
2022
oldal
220
EAN
9783030576967
Enbook ID
38503336
Kiadó
Springer Nature Switzerland AG
Súly
367
Méretek
155 x 235 x 13

Teljes leírás

Service operations management in the tourism and hospitality industry requires a high level of coordination, communication and facilitation to satisfy visitors. In all of these activities, service excellence means a lot to visitors in terms of their experience, and to the business it means repeat customers and word-of-mouth marketing. Based on fresh empirical evidence from the field, this book captures the different approaches and challenges to service excellence in the Asian tourism and hospitality industry. Focusing on hotels, attractions, transport providers and other segments in tourism and hospitality, this book presents new case studies underlining and detailing global and local travel industry practices. The book is meant as a reference and supplementary reading for students, researchers and industry practitioners.

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