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Könyv Verism - Foundation Study Guide Helen Morris

Verism - Foundation Study Guide

Szerző: Helen Morris, Liz Gallagher
Nyelv: Angol
Kötés: Puha kötésű
Kiadó: Van Haren Publishing
Elérhetőség: Beszállítói készleten
Küldés 9-15 napon belül
18 016 Ft
This book is intended as a self-study guide for the VeriSM Foundation, VeriSM Essentials, and VeriSM...

Információk a könyvről

Szerző
Helen Morris, Liz Gallagher
Nyelv
Angol
Kötés
Könyv - Puha kötésű
Kiadva
2018
oldal
230
EAN
9789401802703
ISBN
9789401802703
Enbook ID
19117070
Kiadó
Van Haren Publishing
Súly
500
Méretek
240 x 172 x 15

Teljes leírás

This book is intended as a self-study guide for the VeriSM Foundation, VeriSM Essentials, and VeriSM Plus qualifications. It also supports classroom and online courses for these qualifications. It is based on the requirements of the syllabuses for these three qualifications (Certification requirements for the VeriSM Foundation, VeriSM Essentials, and VeriSM Plus, a publication of the IFDC - International Foundation for Digital Competence).This guide is also useful for all professionals and organizations involved in delivering value to customers through the development, delivery, operation and/or promotion of services. VeriSM Foundation, VeriSM Essentials and VeriSM Plus prove to be useful to both professionals at the very start of their service management career and also to experienced professionals who need access to a simple service management approach. It refers to the information contained in the VeriSM handbook, "VeriSM - A service management approach for the digital age" - published by Van Haren Publishing.This guide has been developed for anyone who works with products and services and will be of particular interest to: graduates and undergraduates, managers (who want to understand how to leverage evolving management practices), service owners and service managers (who need to bring their skills up to date and understand how service management has changed), executives and IT professionals (who need to understand the impact of evolving management practices and new technologies on their role).

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