Waiting Time Management

Name: Waiting Time Management
Brand: LAP Lambert Academic Publishing
SKU: 9783659789786
Price: 14510 HUF
Availability: InStock

An Analytic Approach

Szerző: Mohamed T. A. Abdelmawgoud

Nyelv:

Kötés: Puha kötésű

Kiadó: LAP Lambert Academic Publishing

Elérhetőség: Beszállítói készleten

Küldés 5-8 napon belül

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This book is a scientific comprehensive guide for managers to manage waiting time at both service an...

Információk a könyvről

Szerző

Mohamed T. A. Abdelmawgoud

Nyelv

Angol

Kötés

Könyv - Puha kötésű

Kiadva

2016

oldal

192

EAN

9783659789786

Enbook ID

02946092

Kiadó

LAP Lambert Academic Publishing

Súly

304

Méretek

150 x 220 x 12

Teljes leírás

This book is a scientific comprehensive guide for managers to manage waiting time at both service and productive enterprises such as hotels, restaurants, airports, banks, hospitals, clinics, call centers, clubs, factories, etc. It contains definitions, theories, models, and practical cases which enable managers to recover waiting time effectively. This book is organized into five chapters: Chapter One presents the research problem, its importance, aims, and structure; Chapter Two includes a review of the literature related to waiting time satisfaction, and waiting time management; Chapter Three shows the research methodology; Chapter Four highlights the results of a survey, an operational standards manual and a statistical analysis; and Chapter Five provides the summary and conclusion of the study focusing on its main contributions on which recommendations for future research are based. After finishing this book, you will be able to define the causes of the prolonged waiting time, the correlation of the service waiting-time to customers' satisfaction, the critical waiting time, the optimal time standards, and the effective waiting-time management techniques.

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Waiting Time Management

An Analytic Approach

Információk a könyvről

Teljes leírás

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Azok a vásárlók, akik ezt a könyvet megvásárolták, a következőket is megvásárolták