Improve Customer Satisfaction in a Structural Way

Name: Improve Customer Satisfaction in a Structural Way
Brand: VDM Verlag
SKU: 9783639209280
Price: 17220 HUF
Availability: InStock

Szerző: Jie Wu

Nyelv:

Kötés: Puha kötésű

Kiadó: VDM Verlag

Elérhetőség: Kiadói készleten rendelésre

Küldés 17-27 napon belül

17 220 Ft

Business excellence is all about enabling the organization to give the customer what he wants when h...

Információk a könyvről

Szerző

Jie Wu

Nyelv

Angol

Kötés

Könyv - Puha kötésű

Kiadva

2009

oldal

100

EAN

9783639209280

ISBN

3639209281

Enbook ID

06828868

Kiadó

VDM Verlag

Súly

159

Méretek

152 x 229 x 6

Teljes leírás

Business excellence is all about enabling the organization to give the customer what he wants when he wants it, everywhere, every time, but profitably. Customer service intelligence is supporting this business to transform the company into more efficient and effective regarding all areas of operational and process intelligence on the way to Most Highly Regarded Service Company . These challenges are ahead of the service company. Based on extensive research and rich with vivid example of T-Mobile Netherlands, this book helps company identify the true customer needs and what the customer really values, putting the right measures behind it, and executing against these measures in excellence. It also makes management aware of the complexity of measuring customer satisfaction and tremendous impact due to the key performance indicators. This leads to an introduction of a brand new performance planning tool that is very likely to benefit mobile phone companies in after-sales activities, or any corporation that may be considering engaging the customer experience in a continuous-improvement process for marketing efforts.

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Improve Customer Satisfaction in a Structural Way

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Teljes leírás

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